Refund Policy

h3max.cc sells credit-based subscriptions (Starter, Plus and Ultra, billed monthly or annually) and one-time credit packs. This policy sets out when a payment is refundable. It applies together with our Terms of Service; where this policy and the Terms differ, the more specific rule in this policy applies to refunds.

1. Initial purchase: 7 days, no credits used

You may request a refund within seven (7) days of your initial purchase, or as permitted by the law in your jurisdiction, provided no credits from that purchase have been used.

Once any credit from the purchase has been used, the purchase is non-refundable, except as described in sections 6, 7 and 12.

Refunds of initial purchases are subject to a service fee of up to six percent (6%) of the amount paid, where permitted by law, to cover payment-processing costs that are not returned to us.

2. Renewals and cancellation

Refunds apply to initial purchases only, not to renewal payments. Your subscription renews automatically at the end of each billing period at the then-current price until you cancel.

You can cancel at any time from your account settings, or by emailing support@h3max.cc from the email address on your account. We do not accept cancellation requests from third parties. After cancellation your plan stays active until the end of the current period and does not renew. No prorated refund is given for the remainder of the current period, except as required by law.

3. Annual plans

The same rule applies: the seven-day window in section 1 covers the initial annual payment if no credits have been used. After that, the annual fee is non-refundable, and cancelling keeps your access until the end of the year.

4. Upgrades and downgrades

Upgrading mid-term takes effect immediately and the incremental fee is charged at once. If no credits from the upgraded plan have been used, you may request a refund of the incremental upgrade fee within seven (7) days of the upgrade date. The base subscription fee is not refundable through this route. Downgrades take effect at the start of your next billing period.

5. Credit packs and top-ups

One-time credit packs and top-ups may be refunded within seven (7) days of purchase only if none of the credits from that purchase have been used, subject to the service fee in section 1. Once any credit from a pack has been used, the pack is non-refundable.

6. Always refunded

We refund the following in full, without a service fee and regardless of timing:

• Duplicate charges for the same period or the same pack.
• Charges made after a cancellation that we had already confirmed.
• Charges caused by a billing error on our side.

7. If we degrade or discontinue a paid feature

If we materially and adversely degrade the overall functionality of a paid plan, or discontinue a paid feature in its entirety, we will use reasonable efforts to give advance notice. You may then cancel the affected subscription and receive a pro-rata refund of prepaid, unused amounts.

8. Failed generations

If a generation fails, is rejected, or does not produce a result, the credits it reserved are returned to your balance automatically. This is a credit refund, not a money refund.

9. Non-refundable

• Credits that have been used to generate clips, regardless of whether you like the result. AI video generation is probabilistic; a completed generation is a delivered service.
• Subscription credits that expired unused at the end of a billing period. Subscription credits do not roll over.
• Renewal payments and any period other than the initial purchase, except as described in sections 6 and 7.
• Credits forfeited when an account is terminated for violating our Terms of Service.

Credits have no cash value, are non-transferable and cannot be exchanged for currency except as required by law.

10. How to request a refund

Email support@h3max.cc from the email address on your account, with the date and amount of the payment and your receipt or invoice number if you have it. We respond within two (2) business days.

Approved refunds are returned to your original payment method. Depending on your bank, it can take five (5) to ten (10) business days for the money to appear.

When a payment is refunded, the credits it granted are removed from your balance. If any of those credits were already used, your balance may go negative and generation is paused until the balance is settled.

11. Chargebacks

Please contact us before opening a dispute with your bank or card issuer; billing issues are resolved faster by email. Accounts with an open chargeback are suspended while the dispute is investigated, and credits from the disputed payment are removed.

12. Consumers in the EEA and UK

If you are a consumer in the European Economic Area or the United Kingdom, you have a statutory fourteen (14) day right of withdrawal. By making a purchase, you expressly request that we begin supplying credits during the withdrawal period and acknowledge that: (a) for digital content not supplied on a tangible medium, such as credits and generated clips, you lose your right of withdrawal once we begin supplying that content; and (b) for services, if you withdraw after performance has begun at your request, you pay for the portion of the services provided, including any credits used, up to the time you inform us of your withdrawal. Where this section grants you greater rights than section 1, this section controls. Nothing in this policy limits mandatory consumer rights you have under the laws of your country of residence.

13. Changes

We may update this policy from time to time. The date at the top shows the current version. Changes apply to payments made after the change.

Contact

Refund questions: support@h3max.cc